Complete your continuing education training on your time and schedule with #1 AAA CE Trainings online. Online course participants must have access to the Internet, a computer or electronic device with audio and video playing capabilities, printer, and a valid email address. When able, use personal email as some organizations may filter or block emails from unknown commercial sources.

Your satisfaction is our priority. Explore our straightforward refund policy and find quick answers to your questions. Our refund policy and Frequently Asked Questions (FAQ) page work together to build customer trust, reduce support inquiries, and manage expectations.  We’re committed to providing you with an outstanding experience, hoping you’ll become a loyal customer.

 

Refund Policy

Requested refunds are subject to a refund fee. Our refund policy varies by course. Please see the specific deadline in each course’s description.  Fees associated with a refund are dependent on the cost of the training course.  Details regarding the refund fee for a specific course can be found on its individual description page.  Refunds are processed within 48 hours.  However, please be advised that it may take several days for this transaction to be reflected on your statement.

The course must be completed within six (6) weeks of payment and registration. If the course is not completed within six (6) weeks of payment and registration, your enrollment in the course will be deactivated or disabled, and any progress will be lost.  Re-registration for the course will require a new, separate payment.

Payment is required in full prior to taking our training. If charges are reversed or payment is not received, your course progress will be deleted and your certificate will be rendered invalid.

 

 

Frequently Asked Questions

Does this certificate meet the requirements for my profession?

Yes, we are an approved training provider for all our workshops.  All certificates are valid.  However, some trainings are valid for a specific period and may require renewal

What devices are required for this training?

A tablet, phone, computer, or laptop with reliable Internet access with audio and video capabilities.

What software is required for this training?

There are no specific hardware or software minimum requirements for our online course room.  Learners only need a device with an internet connection to access courses.

Do I need a valid email address?

Yes. Each learner must have a valid, working email address.  This is necessary to send your receipt, instruction, and for you to correspond with our staff.  Also, this is our primary and preferred method to contact and connect with our learners.

Do I need a printer to get my certificate?

No. Certificates are provided as a pdf document in your account.

How long does it take to get my certificate?

You can download your certificate in less than 1 minute after successful completion.  Certificates are available in your account.

What do I do if I want to change the information that I entered after I have completed my training?

RECHECK ALL INFORMATION.  We do not alter certificates or student information.  HAVE YOUR INFORMATION AVAILABLE: (1) first and last name; (2) Social Security Number; and (3) date of birth. Your information must match what in the State’s database or information that you will submit to the State.  If you do not have a US social security number, enter “000000000” or the number assigned by NYSED to applicants without US social security numbers.  Information on certificates will not be substituted by staff.  If you need to change any information after completing our training, your options are:

  • Pay a fee of $10 to access the form to amend the information we report to the State
  • Retake the training and change/add/edit your information and get a new certificate

Is there a quiz or exam after the online workshop?

There is a quiz at the end of each online workshop.  Learners have 3 attempts at the same identical quiz questions.  If learners are unsuccessful after taking their quiz, they can do back to the content and review before they take their 2nd or 3rd attempts.  Learners can retake their quiz at anytime during their access period.  They do not have to retake the quiz on the same day.

How do I retrieve my certificate in my account?

If you forget your login credentials, use your email address on file to reset your password.

To retrieve your certificates from a desktop or laptop:

  1.  Log into your account
  2. In the Student Progress area, click on “Download pdf”.

To retrieve your certificate on a cellphone or other devices:

  1. Log into your account
  2. Click the green plus sign (+) next to the #1
  3. Then under the drop-down menu under Percentage, click on “Download pdf”.

Do you report electronically to the state?

We report electronically to NYS Offices of Teaching Initiatives within 7 days of completion (usually on a Sunday).  It is usually visible in your Teach account 1-3 days later. Learners are responsible for checking their Teach Account to verify training completion entries.

How do I check my Teach Account?

To locate your workshops in your Teach Account:

  1. Log in to your TEACH account.
  2. Under “Inquiry Links“, navigate to the “Account Information” page.
  3. From the “Select Information you want to view” drop-down menu, select “Workshops“,
  4. Then click “Submit“.

How do I reset my Password?

You may reset your password as often as necessary and must use the new link sent after each request.  Please note that our system is case-sensitive, so ensure there are no unintended spaces before or after submissions and be mindful of any mix-ups between dashes and underscores.

To change your password:

  1. On the website menu, next to “Login”, click on “Reset Password”.
  2. Add your email address provided during purchase (on your receipt)
  3. Follow the instructions in the email that you receive
  4. Add your preferred password
  5. Save your new password and then log into your account.

How do I contact 1ACT?

Our preferred method of contact is via email (aaacetraining@gmail.com). For prompt responses, please leave your email address with your voice messages.

 

Terms and Conditions

By purchasing any course from #1 AAA CE Training (“AAA”), you agree to be bound by the following Terms and Conditions:

  1. You affirm that the first name and last name you provide at checkout matches the first name and last name on your debit or credit card.
  2. You acknowledge that you have read, understood, and assent to the Course Description for the course(s) you are purchasing.
  3. You understand that all REQUESTED REFUNDS are subject to a refund fee per course.
  4. For the course(s) you purchase, all of the terms and provisions in the Course Description of said course(s) are expressly incorporated by reference as if they were fully stated herein.

If you do not agree to be bound by all of the preceding Terms and Conditions, you may not access this website or purchase any courses from AAA on this website.